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Justin Worsley, Managing Director, Australian Master Franchise Owner
Justin Worsley is the Master Franchise owner for Concerto Networks© Australia. Accepting the first international master franchise license awarded by Concerto Networks, he brings more than ten years of franchising experience to his position with the company.
Justin first learned of Concerto Networks while attending the International Franchise Expo in Washington DC, USA, in May 2004. With an already extensive background and success record in franchise operation and development, Justin was immediately interested in the unique business model described by the Concerto Networks representatives at the show. He was impressed with the opportunity to meet the company’s CEO in person and inspired by the “big picture” outlook he shared. Justin also appreciated the way Concerto Networks franchisees were positioned to offer complete technology solutions for small- and medium-sized businesses, going well beyond simple break-fix repair services. After researching the business opportunity and the potential for growth in New Zealand, Justin scheduled a visit to Concerto Networks headquarters in San Diego, California, USA. He left with all the information he needed to make his decision; he was confident that Concerto Networks was the right way to begin his next business venture. Soon after Justin was awarded the Master Franchise license for New Zealand, he sold the first Area Developer license in Auckland. Justin began operations of his single unit franchise in January 2006, less than one month after completing training at Concerto Networks headquarters. His goal is to use New Zealand as a testing ground for the Concerto Networks franchise system before expanding into Australia.
Prior to coming on board with Concerto Networks, Justin entered the business of franchise development with a Master Franchise license for a Home Cleaning company that is part of New Zealand’s largest franchise group. He purchased the license as a start-up with only two franchises in place. A few years later, the company has more than 110 franchisees and multi-million dollar annual revenues. He also purchased a New Zealand Master Franchise for Homewatch Caregivers in January 2003. He launched the business just four months later and is in the process of expanding the service nationally.
Executive Officers and Directors
Raymond Hivoral, Founder, CEO & Chairman of the Board of Directors
In the summer of 2002, Ray Hivoral, a tech savvy guy with an engineering degree, spent some painful time struggling through a series of computing and networking troubles at home and at work. Despite his technology expertise, he found it annoyingly difficult to get things to work.
At the time, Ray was working for a small company that was dependent on its computer systems and networks, but couldn't afford to hire a full-time Information Technology (IT) staff. The company relied on an outsourced "IT guy" who was often hard to track down and inconsistent in the quality of his work. Ray realized that this situation posed both a problem and an opportunity: There had to be thousands of small companies like his across the country, full of busy people who had more important things to do than to try solving their computer troubles.
Ray was right. A little research proved that the market of small- to medium-sized businesses (SMBs) was growing at an unprecedented clip, fueling the need for quality, outsourced IT services. But the options for finding such services were virtually non-existent.
Ray decided a positive change was needed in the way IT services were provided to the SMB market. In September of 2002, with the goals of making office life simple for SMBs as well as providing a promising business opportunity for well-trained IT professionals, Ray founded Concerto Networks Inc..
Hivoral brings an extensive background in business and customer management to this endeavor. As a manufacturer's representative for Fujitsu Microelectronics, Lucent Technologies and Tyco Electronics, he was responsible for major accounts management, penetration, sales, and customer support to industry technology leaders such as Hewlett Packard, Sun Microsystems, Copper Mountain Networks and Intel. Hivoral's IT experience includes positions at Ford Aerospace/Loral Corporation where he was responsible for the US Navy's $200 million IT facility, flight simulations and Anti Submarine Warfare (ASW) training system.
A San Diego native, Hivoral earned his Bachelors of Science degree in Business Administration/Marketing from San Diego State University and an A.S. in Electronics Engineering and Computer Technology from ITT Technical Institute. Hivoral is currently a career awareness mentor and supports educational programs at various San Diego area Middle and High Schools. He serves on the Advisory Committee of ITT Technical Institute's San Diego campus for the School of Information Technology and the School of Business and is a franchisor member of the International Franchise Association (IFA).
 Concerto Networks' Executive Management Team Bios  Ray Hivoral
Board of Advisors
I. Edward Tonkon II
I. Edward Tonkon has over 20 years of senior executive leadership experience in the publicly-traded and private equity corporate environments of retail and business-to-business outsourcing. Currently he is a Senior Advisor partnering with Sterling Investment Partners, L.L.P., a private equity firm with $800 million of committed capital based in Westport, CT (www.sterlinglp.com). His primary role is to assist Sterling Investment Partners to identify and acquire service business companies in the middle market that can achieve significant value creation.
From 1999 through 2005 Tonkon was Chief Executive Officer and Member of the Board of Directors of WIS International (www.wis.ca), the world’s second largest physical inventory management and merchandising services business with over 14,000 employees. From 1996 to 1999, Tonkon was President and General Manager of Huffy Service First, the Dayton, Ohio-based subsidiary of Huffy Corporation and the only nationwide provider of product assembly services to retail. From 1990 to 1996, he held various Vice President positions in operations, sales and account management at WIS International (formerly Washington Inventory Service). From 1979 to 1990 he served in various management posts in finance, operations, distribution with Southland Corporation and Chief Auto Parts in Dallas, Texas.
Tonkon has been a featured speaker for annual conferences of the National Association of Chain Drug Stores, the American Logistics Association, The Lean Enterprise Institute and The Association for Manufacturing Excellence in the subjects of Inventory Management and Lean practices. Tonkon earned a Bachelors of Business Administration degree in Finance from The University of Texas at Austin.
Peter D. Holt
Peter Holt has been active in the international franchise community helping companies manage franchise systems in both domestic and overseas markets for over 20 years. Currently he is Executive in Residence for Great Hill Partners, a Boston based private equity fund with more than $1.5 billion of capital under management (www.greathillpartners.com). His primary role is to assist Great Hill Partners in the creation of a franchise company portfolio.
Before that, he was the Chief Operating Officer of 24seven Vending (US) Inc., a New Zealand based, publicly traded company starting a franchise system in the United States. Holt worked seven years for Mail Boxes Etc., (now called The UPS Store) the last three years as Executive Vice President, Franchise Sales and Development. Prior to that, Holt was Vice President of International for I Can’t Believe It’s Yogurt and Java Coast Fine Coffees, affiliates of The Brice Group. Holt began his career in franchising at the International Franchise Association, the oldest and largest trade association in the world serving the interests of businesses that franchise.
Holt earned a Master of Arts degree from the University of London, and completed his Bachelor of Arts degree at the University of Washington, where he graduated cum laude. He has written and lectured extensively on the subject of franchising. He serves as Chairman of the International Affairs Network (IAN) of the IFA. He also serves as Chairman of the Global Marketing Group (GLOMAK), which advises IFA on all its international franchise activities.
John Dyer
John Dyer is currently a sales executive with Dassault Systèmes, the world leader for Product Lifecycle Management software solutions. Dyer has over 20 years of experience in the information technology and electronic design automation industries in both sales and management capacities. Dyer has worked for Fortune 500 companies including General Dynamics, Hewlett-Packard and Cadence Design Systems, as well as several successful small companies and start-ups. He has consistently exceeded sales quotas in a variety of positions and markets. Recognition of his sales achievements includes his selection to the Winner’s Circle at Hewlett-Packard, the President's Club at Cadence Design Systems and the Circle of Excellence at Dassault Systèmes.
Dyer earned a Bachelor of Science degree in Engineering from The Pennsylvania State University as well as a Master of Business Administration degree, with an emphasis in Marketing, from National University. He is actively involved in CommNexus (formerly the San Diego Telecom Council), AEA and Fabless Semiconductor Association. He has also been involved for many years in community youth groups including La Jolla Youth Baseball, La Jolla Youth Soccer, Mesa Soccer, La Jolla Fastpitch Softball and the YMCA. He previously served on the Foundation of Muirlands Middle School.
John S. Hawkins
John Hawkins is currently the President and CEO of Cloud 9 Shuttle, Inc.. He is responsible for the Company's strategic direction, as well as financial leadership and expertise. Under Hawkins’ direction, Cloud 9 Shuttle launched its franchising campaign in San Diego, CA. Hawkins and Cloud 9 Shuttle have been recognized with many awards, some of them include: Best of San Diego-2001-2002, 50 People to Watch-San Diego Magazine 2001, Headliner of the Year Award-Entrepreneur 2001, Center for Community Economic Development-CCED Award 2001.
Mr. Hawkins is a Southern California native who has over 20 years of experience in the travel and tourism industry. He is also a very active member in the San Diego business community. He is a past Chairman of the Board of the San Diego Convention & Visitors Bureau, Chairman of the Board of the San Diego Regional Chamber of Commerce, and has served on the Boards of Directors of the Better Business Bureau, the Holiday Bowl, the San Diego International Sports Council, the Port Tenants Association and the USS MIDWAY Aircraft Carrier Museum. He has served as Chairman of the Corporate Finance Council and Fleet Week San Diego and is a member of the Downtown Rotary Club. Mr. Hawkins earned undergraduate degrees in Economics and Marketing and an MBA from Santa Clara University.
Don Higginson
Don Higginson is the Senior Vice President of Franchise Relations at The UPS Store® (formerly, Mail Boxes Etc.). Higginson joined Mail Boxes Etc. in 1982 and has held several positions within the company, in which he successfully contributed to Mail Boxes Etc.'s franchise network growth to over 4,000 franchises worldwide. His managerial roles included Corporate Counsel, Senior Franchise Counsel and Executive Director of Franchise Relations. Higgins was promoted to Vice President of Franchise Relations in November 1997 and to Senior Vice President in June 1999.
Higginson was elected to the Poway (San Diego County) City Council in 1986, and was elected mayor in 1992. He currently serves on the Poway City Council. Mr. Higginson holds a bachelor's degree in political science from Brigham Young University and earned a Juris Doctorate degree from Thomas Jefferson School of Law in San Diego. Mr. Higginson also serves on the franchise relations committee of the International Franchise Association (IFA).
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